CLIENT SERVICES
At Christopher DiCas, service is held to the same standard as creation.
Every order is handled with discretion, precision and care, in full accordance with international regulations. Our Client Services team remains at your disposal to ensure absolute transparency and a seamless experience from selection to delivery.
YOUR ORDER
Orders may be placed through our official website at ChristopherDiCas.com or via private correspondence with our Client Services team.
Upon placing your order, you will receive an order acknowledgement including your personal reference number. We kindly invite you to retain this number for all future correspondence and to review our Conditions of Sale.
Please note that an order acknowledgement does not constitute acceptance. Each order is subject to standard verification prior to fulfillment. A second communication confirming acceptance will follow, upon which a binding contract of sale is established.
THE ORDERING PROCEDURE
I. Selection
Select your desired creation and quantity and proceed to Add to Bag.
Select your desired creation and quantity and proceed to Add to Bag.
II. Checkout
You may review and amend your bag at any stage prior to final submission. Checkout is completed through our secure payment partner, PayPal, which accepts all major debit and credit cards. A PayPal account is required to finalize your purchase. You will be redirected to their encrypted environment to complete your transaction in full confidentiality.
You may review and amend your bag at any stage prior to final submission. Checkout is completed through our secure payment partner, PayPal, which accepts all major debit and credit cards. A PayPal account is required to finalize your purchase. You will be redirected to their encrypted environment to complete your transaction in full confidentiality.
III. Confirmation
Once your order has been submitted, a confirmation page will display your order number. A confirmation email will follow shortly thereafter. Should you not receive this within 24 to 48 hours, please contact Client Services.
Once your order has been submitted, a confirmation page will display your order number. A confirmation email will follow shortly thereafter. Should you not receive this within 24 to 48 hours, please contact Client Services.
AVAILABILITY & INVOICING
All creations indicated as In Stock are prepared for dispatch within 2 to 5 business days following confirmed payment.
All transactions are invoiced in EUR.
SHIPPING
For reasons of security and provenance, all parcels require a signature upon receipt.
All delivery estimates are calculated from the date of dispatch, not the date of order. While we observe the highest diligence, Christopher DiCas cannot be held liable for delays occasioned by third party carriers or customs authorities.
Greece: 2 to 3 Business Days
European Union: 5 to 7 Business Days
Rest of the World: 8 to 14 Business Days, customs duties may apply
European Union: 5 to 7 Business Days
Rest of the World: 8 to 14 Business Days, customs duties may apply
We regret that we are unable to deliver to P.O. Box addresses.
RETURNS & EXCHANGES
Your satisfaction is our foremost concern.
If you wish to return your purchase, we welcome a request for refund or exchange within seven days of receipt, provided creations are returned in their original, unopened, unused and pristine condition with all packaging intact.
For reasons of hygiene, authenticity and exclusivity, sale items, discovery sets, special orders and limited editions are considered final sale and cannot be returned or refunded.
Original shipping charges and return shipping costs are non refundable. We kindly ask that returns be packaged with the utmost care to ensure safe transit.
To initiate a return, please contact Client Care at info@christopherdicas.com including your order reference, proof of purchase and original dispatch note.
Upon receipt and inspection, approved refunds will be issued to the original method of payment within 30 business days.
Damaged Creations: Should your creation arrive damaged or imperfect, please contact us immediately at info@christopherdicas.com. We will arrange an immediate exchange or full refund.
STOCKISTS
Christopher DiCas is available exclusively through a curated selection of the world’s most distinguished perfumeries.
UNITED STATES
LuckyScent
Scent Bar Hollywood – 7405 Beverly Blvd., Los Angeles, CA 90036
Scent Bar DTLA – 777 S Alameda St., Los Angeles, CA 90021
Scent Bar New York – 244 Elizabeth St., New York, NY 10012
MAXAroma
LuckyScent
Scent Bar Hollywood – 7405 Beverly Blvd., Los Angeles, CA 90036
Scent Bar DTLA – 777 S Alameda St., Los Angeles, CA 90021
Scent Bar New York – 244 Elizabeth St., New York, NY 10012
MAXAroma
ITALY
W12 – Via Milano 60, Riccione
W12 – Via Milano 60, Riccione
HUNGARY
Cherry Garden, Budapest
Niche Gallery, Budapest
Cherry Garden, Budapest
Niche Gallery, Budapest
LUXEMBOURG
Introspection Perfumery
Introspection Perfumery
NETHERLANDS
ParfuMaria
ParfuMaria
ROMANIA
Niche Scent
Niche Scent
ALBANIA
Eau d’Amour – Bulevardi Epidamn, Durrës
Rio Concept Store – Rruga Ismail Qemali 8, Tirana
Eau d’Amour – Bulevardi Epidamn, Durrës
Rio Concept Store – Rruga Ismail Qemali 8, Tirana
POLAND
MTP Mati Trading Poland, Exclusive Distributor – Mysliwska 14, Jelesnia 34-340
Luxury For Less
Mini Max Perfumy & Kosmetyki – Rynek 14, Żywiec 34-300
MTP Mati Trading Poland, Exclusive Distributor – Mysliwska 14, Jelesnia 34-340
Luxury For Less
Mini Max Perfumy & Kosmetyki – Rynek 14, Żywiec 34-300
KUWAIT
Niche Perfumes KW
Niche Perfumes KW
MEXICO
The Collector Society
The Collector Society
